Help Desk Automation
Tools for MSPs
Resolve Microsoft 365 helpdesk tickets faster with MicroMonty by turning complex tasks into safe, repeatable actions.
Help Desk Automation
Help Desk Automation
Made Easy
Every MSP knows the pressure the helpdesk creates. Most Microsoft 365 tickets are repetitive, time-sensitive, and technically simple, yet they still interrupt senior engineers and slow response times. First-line teams want to help, but gaps in Microsoft 365 knowledge and confidence often mean tickets get escalated unnecessarily.
Training junior engineers to handle Microsoft 365 at speed is difficult. PowerShell is complex, Microsoft portals are slow and constantly changing, and mistakes carry real risk. As a result, highly skilled engineers end up fixing routine issues, while customers wait longer than they should for simple problems to be resolved.
Manually handling helpdesk tasks doesn’t scale. Without automation and standardised processes, resolution times increase, consistency drops, and margins suffer. What MSPs need is a safe, repeatable way to automate common Microsoft 365 helpdesk actions, empowering first-line teams to resolve tickets faster, reduce escalations, and deliver a better experience without increasing risk.
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Help Desk Automation
Toolkit
Automate common Microsoft 365 helpdesk tasks with MicroMonty and resolve tickets faster across every tenant.
365 Calendar & Access Automation
Fix calendar permissions and access problems quickly without escalation.
365 Onboarding & Offboarding Automation
Run complex, multi-step user processes with one click and zero guesswork.
365 Mailbox and Email Automation
Resolve email issues without escalation
Mailbox and email problems are some of the most common Microsoft 365 helpdesk tickets, yet they often require senior engineers due to the risk and complexity involved. Permissions, forwarding rules, inbox rules, and configuration changes can be time-consuming and easy to get wrong.
Handle these tasks safely and consistently in seconds. First-line engineers can resolve issues without scripting or portal-hopping, while built-in controls and logging ensure every change is secure, auditable, and repeatable.
365 Calendar and Access Automation
Simplify calendar permissions and access
Automate common calendar access tasks without manual checks or escalation. MSPs can manage calendar permissions, delegation, and default access settings quickly and consistently across users and tenants.
These automations remove guesswork from calendar-related requests, helping first-line engineers resolve issues faster while ensuring permissions are applied correctly and consistently every time.
365 User and Account Automation
Automate everyday user management
Handle common user and account changes quickly and consistently without manual intervention. MSPs can automate tasks such as password resets, access changes, admin role updates, group membership management, license assignment, and sign-in controls across tenants.
These automations enable first-line teams to resolve account-related requests safely, reduce reliance on senior engineers, and maintain consistent standards across all Microsoft 365 environments.
365 Onboarding and Offboarding Automation
Run complex user processes with confidence
Automate multi-step onboarding and offboarding tasks that are traditionally time-consuming and error-prone. MSPs can standardise user setup and removal actions such as access changes, license management, mailbox and OneDrive handling, group updates, and security controls in a single, repeatable process.
This ensures every user is onboarded or offboarded consistently, reduces risk during role changes or leavers, and allows teams to complete complex workflows quickly without manual effort.
Trusted by 100s of
MSP’s Worldwide
MSPs across the globe trust us to automate Microsoft 365 helpdesk tasks and reduce reliance on senior engineers.
Latest Help Desk
Automation Insights
Stay up to date with practical insights to help your MSP automate Microsoft 365 helpdesk tasks.
Help Desk Automation FAQs
Stay up to date with practical insights to help your MSP automate Microsoft 365 helpdesk tasks, reduce escalations, and improve resolution times.
How do we reduce the number of tickets that need manual Microsoft 365 admin work?
MSP Easy Tools lets engineers complete common Microsoft 365 tasks through a guided interface instead of PowerShell or multiple admin portals. This speeds up resolution and removes dependency on senior engineers for routine jobs.
How do we stop first-line support making risky changes in Microsoft 365?
MSP Easy Tools gives your team access to safe, pre-approved actions that follow your security standards instead of giving them full admin rights. This reduces mistakes while still allowing tickets to be resolved quickly.
How do we fix Microsoft 365 issues without engineers needing PowerShell skills?
MicroMonty (our Microsoft 365 helpdesk and automation tool) provides a click-based interface for performing Microsoft 365 tasks that would normally require scripts or specialist knowledge. This means more tickets can be resolved by junior engineers with less training.
How do we keep changes consistent across all clients and tenants?
MSP Easy Tools applies actions using your standards or best-practice templates, ensuring that fixes are applied the same way every time. This prevents configuration drift caused by different engineers doing things differently.
How do we speed up ticket resolution while keeping Microsoft 365 secure?
MSP Easy Tools lets your team fix common Microsoft 365 issues quickly without cutting corners on security. Changes are made using approved actions and standards, so problems get solved fast without putting clients at risk.
Automate Your Help Desk
the Easy Way
Join 100s of MSPs resolving Microsoft 365 helpdesk tickets faster, reducing escalations,
and freeing senior engineers from routine work.
